FREQUENTLY ASKED QUESTIONS (FAQs)

1. How do I create an account?
Go to https://dtl.podplay.app or download our iOS app from the App store by searching for “Down the Line Sports” Center. Follow the prompts and create your account in a few easy steps! The web-based app is available for anyone with access to the internet.
Watch Video: How to Create An Account

2. How to book a reservation/invite friends/use promo codes.
Watch Video: How to Book a Reservation/Invite Friends/Use Promo Codes

3. How to join an event.
Watch Video: How to Join An Event

4. How to cancel a reservation.
Watch Video: How to Cancel a Reservation

5. How to book a coach.
Send an email to info@dtlsportscenter.com to coordinate with coaches. Please send your name, and possible dates/times that you are available. If you want to request a specific coach, you can also add that in the email. 

6. Do I have to be a member to play pickleball at DTL?
No, memberships are not required to play at DTL, but members will have many benefits including half price rates on open play sessions and lower rates for private court reservations. Members will also enjoy priority access to select programs and events!
Non-members are always welcome, but everyone MUST create an account to play at DTL, no exceptions.

7. What value do I get with my DTL membership?
If you plan to join us for more than 1 open play a week then buying a membership is definitely worth it! You’ll enjoy half price open play rates AND get 50% off on private court reservations. Members also get priority access to select programs and events by having them visible on the app farther in advance than our non-members. Members will see all programs available while non-members will only see a 4 day window.

9. Are memberships month to month?
Yes, memberships at Fairfax City are month to month with a 3 month minimum. Cancellations must be requested with 60 days notice by emailing info@dtlsportscenter.com

Memberships at Annandale are also offered month to month with a 3 month minimum and a cancellation notification of 60 days, but both Premier and Challenger membership tiers can be purchased annually. Purchasing an annual membership and paying upfront for 1 year will get you 1 free month of membership.

10. What are the rates for private court reservations?

2 Golf Bays (4 people max per bay)
$80/hour Peak Hours: 4PM – Close Monday – Friday + All Weekend
$60/hour Non-Peak Hours: Open – 4PM Monday – Friday
NO non-member day passes – currently no membership model, everyone pays same rate

** Non-members pay a $10 day pass for private reservations.

11. What are off-peak hours and peak hours?

2 Golf Bays (4 people max per bay)
$80/hour Peak Hours: 4PM – Close Monday – Friday + All Weekend
$60/hour Non-Peak Hours: Open – 4PM Monday – Friday
NO non-member day passes – currently no membership model, everyone pays same rate

** Non-members pay a $10 day pass for private reservations.

12. How much are open plays?
The price of the Open Play depends on the length of the Open Play Session.
Open play sessions are $4/hr for members, and $8/hr for non-members – regardless of location!

13. Why does it ask me for credit card information when I’m signing up for a free event?
Credit card information is required any time you sign up for an event at DTL, even if it is free. This is just a feature of the app that we use. You will not be charged for any events that are free, but your account profile will not be complete without one on file.

14. When will my credit card be charged?
When a reservation is made we may place an authorization hold on your credit or debit card to ensure that funds are available for payment. The hold amount will be equal to the total reservation amount, including applicable taxes and fees. Payment for your reservation will be processed once the reservation time has completed.

15. Can I walk in at any time to play?
We would love to see you! If there is room available when you walk in we’d be happy to add you to an event, but you will be required to create an account and register for a session before you start to play.

16. Do I need to bring my own gear?
If you don’t have your own pickleball paddle we have several you can demo for free! Try them out and see which one you like best. We also have paddles available for purchase. The center will provide balls for all events that are scheduled. Participants for private court reservations can bring their own pickleballs or use one we provide.

All participants are required to wear non-marking court appropriate shoes, these are shoes with soft rubber soles. This is to ensure the protection of the courts and if you are not wearing the proper shoes, staff will ask you to not participate in use of the courts. Check out THIS page to find out if you have court appropriate shoes.

17. How do replays work?
When you’re playing on one of our full sized courts you can hit the “replay” button on the iPad. You’ll see the instant reply appear on the TV. All replays are emailed to everyone registered in the event 5 minutes after the event has ended. The replays are also saved in your DTL account under your reservation history.

Replays are on the house for our open plays, leagues, tournaments, and events. They cost 50 cents each for private reservations.

18. How does live scoring work?
Each full sized court has a designated score clicker. Each team (singles or doubles) is designated a clicker at the beginning of the reservation by following the prompts on the iPad. These clickers are located on the wall or on the net posts. When your team scores a point, click your designated clicker to add a point for your team. If you make a mistake, just double click to delete a point. The score will be reflected on the iPad and mirrored on the TVs.

19. Can I book a party or corporate event?
Yes! We’d love to host your next party or event. Contact us at events@dtlsportscenter.com for more information.

20. Can I book multiple courts at the same time?
A single person can only book 1 court a time. If you have more than 4 people total in your group pertaining to a single reservation, then you will need to pay the price of additional court space and we’d be happy to assist you via email at info@dtlsportscenter.com.

21. Cancellations
Cancellation windows will vary and will be indicated for each event. Any reservations made have a 10 minute free cancellation window. You will see a countdown clock for this free cancellation window on your reservation until the time runs out.

Most reservations have a 24 hour cancellation window unless otherwise indicated.
Cancellations within the cancellation window of a reservation start time will incur a charge for the full booking amount at peak hour rates. This charge will be incurred by the reservation holder.

No shows (when a reservation is not cancelled in advance and no one shows up for the reservation) will incur a charge for the original booking amount +$35 no show fee. This charge will be incurred by the reservation holder.

22. How do I book a private lesson? Either for myself or for a group?
Email us at info@dtlsportscenter.com and we’ll get you connected with one of our great coaches!

23. Can I book a lesson with my own instructor? 
No, private instruction can only be provided by instructors on our DTL staff. We have a great group of instructors! Send an email to info@dtlsportscenter.com if you’re interested in private booking.

24. Food and Beverages
Fairfax: Outside food and beverages will only be permitted during private event reservations. The food and drinks must be arranged with DTL management ahead of the event. Drinks and light snacks are available for purchase at the center.

Annandale: Outside food and beverages are prohibited at this location. Food and drinks are available for purchase from Cross Court, the sports bar located inside DTL at Annandale.

25. Lost Items
DTL is not responsible for any lost or stolen items. Lost items can be turned in at the reception desk to DTL Annandale staff. Lost items will be held for up to 1 month. Any items remaining after 1 month will be donated to charity.

26. Youth policy
Any youth under the age of 17 years are required to be accompanied by a parent, guardian, or adult family member 18 year of age or over at all times. This designated adult must be on the same court and supervising any youth under the age of 17 at all times or in the waiting area if they are not playing.
Exceptions to this policy apply when the youth under the age of 17 years is registered for a youth event. Participation in a youth event will require forms including, but not limited to, a waiver, consent form, and release form to be completed by a parent/guardian. All mandatory forms will be required to be submitted prior to the start of any youth event.

27. Does a membership at Fairfax City also include future membership to Annandale?
There are different levels of membership that are location specific or can be used at both Fairfax and Annandale. Current Fairfax memberships are specific only to Fairfax. Basic +, Challenger, and Premiere membership tiers at Annandale include the use of both Annandale and Fairfax.

28. What is the Silver Paddle Membership?
The Silver Paddle Membership is for people who are 55+ years old. Silver Paddle members will receive member rates on court reservations from open to 4pm on weekdays only (Monday-Friday). Silver Paddles also get discounted Silver Paddle open plays weekday mornings! If you would like to get the Silver Paddle Membership, please come to DTL Annandale with a valid ID and we can give you the membership then. 

30. DTL Credits
DTL credits can only be used for scheduled events and private court reservations. They are non-transferrable and cannot be used towards merchandise or equipment.