FREQUENTLY ASKED QUESTIONS (FAQs)

1. How do I create an account?
Go to https://dtl.podplay.app or download our iOS app from the App store by searching for “Down the Line Sports” Center. Follow the prompts and create your account in a few easy steps! The web-based app is available for anyone with access to the internet.
Watch Video: How to Create An Account

2. How to book a reservation/invite friends/use promo codes.
Watch Video: How to Book a Reservation/Invite Friends/Use Promo Codes

3. How to join an event.
Watch Video: How to Join An Event

4. How to cancel a reservation.
Watch Video: How to Cancel a Reservation

5. How to book a coach.
Watch Video: How to Book A Coach

6. Is the app available for android?
The android app is being developed and we hope to have it ready for you soon! For now our android users can access the web-based app at dtl.podplay.app

7. Do I have to be a member to play at DTL?
No, memberships are not required to play at DTL, but members will have many benefits including half price rates on open play sessions and private court reservations. Members will also enjoy priority access to select programs and events.
Non-members are always welcome, but everyone MUST have an account to play at DTL, no exceptions.

8. What value do I get with my DTL membership?
If you plan to join us for more than 1 open play a week then buying a membership is definitely worth it! You’ll enjoy half price open play rates AND get 50% off on private court reservations. Members also get priority access to select programs and events by having them visible on the app farther in advance than our non-members. Members will see all programs available while non-members will only see a 4 day window.

9. Are memberships month to month?
Yes, memberships at Fairfax City are month to month with a 3 month minimum. Cancellations must be requested with 60 days notice by emailing info@dtlsportscenter.com

10. What are the rates for private court reservations?
Members always get 50% off non-member rates.

11. What are off-peak hours and peak hours?
Off-peak hours are currently 1pm-4pm every weekday. Peak hours are all other times when the center is open.
Members get 50% off on private court reservations at all times.

12. How much are open plays?
Open play sessions for members will be $8 and $16 for non-members.

13. Why does it ask me for credit card information when I’m signing up for a free event?
Credit card information is required any time you sign up for an event at DTL, even if it is free. This is just a feature of the app that we use. You will not be charged for any events that are free, but your account profile will not be complete without one on file.

14. When will my credit card be charged?
When a reservation is made we may place an authorization hold on your credit or debit card to ensure that funds are available for payment. The hold amount will be equal to the total reservation amount, including applicable taxes and fees. Payment for your reservation will be processed once the reservation time has completed.

15. Can I walk in at any time to play?
We would love to see you! If there is room available when you walk in we’d be happy to add you to an event, but you will be required to create an account before you start to play.

16. Do I need to bring my own gear?
If you don’t have your own pickleball paddle we have several you can demo for free! Try them out and see which one you like best. We also have paddles available for purchase. The center will provide balls for all events that are scheduled. Participants for private court reservations should bring their own pickleballs.

17. How do replays work?
When you’re playing on one of our full sized courts you can hit the “replay” button on the iPad. All replays are emailed to everyone registered in the event 5 minutes after the event has ended. Replays cost 50 cents each, but members will get 5 free replay credits with their membership. Currently, DTL offers free replays during all group sessions such as open plays and round robins. Replay credit bundles will be sold later down the line…pun intended! 🙂
Also down the line, the instant replays will be viewable on the TV screen on your court as soon as you hit the “replay” button.

18. How does live scoring work?
Each full sized court has designated wristbands with a score clicker. One player from each side of the court wears a wristband. When your team scores a point, click once to add a point to your team. If you make a mistake, just double click to delete a point. The score will be reflected on the iPad and mirrored on the TVs above them.

19. Can I book a party or corporate event?
Yes! We’d love to host your next party or event. Contact us at info@dtlsportscenter.com for more information.

20. Can I book multiple courts at the same time?
A single person can only book 1 court a time. If you have more than eight (8) people total in your group pertaining to a single reservation, you must register for an “Event” at a DTL Space and you will need to complete your booking through the Events Department at DTL via email at info@dtlsportscenter.com.

21. Cancellations
Any reservations made have a 10 minute free cancellation window. You will see a countdown clock for this free cancellation window on your reservation until the time runs out. 
Private court reservations have a 24 hour cancellation window.
Cancellations more than 24 hours in advance of a reservation start time will not incur a cancellation fee.

Cancellations less than 24 hours in advance of a reservation start time will incur a charge for the full booking amount at peak hour rates (i.e. $32 an hour for members/ $64 an hour for non-members). This charge will be incurred by the reservation holder.

No shows (when a reservation is not cancelled in advance and no one shows up for the reservation) will incur a charge for the original booking amount +$35 no show fee. This charge will be incurred by the reservation holder.

Events (open plays, clinics, etc.)
Cancellation windows will vary and will be indicated for each event.

In general, cancellations made more than 24 hours in advance of the event start time will not incur a cancellation fee.

Cancellations less than 24 hours in advance of a reservation start time will incur a charge for the full booking amount at peak hour rates (e.g. $8 an hour for members open play/ $16 an hour for non-members open play). This charge will be incurred by the reservation holder.

No shows (when a reservation is not cancelled in advance and no one shows up for the reservation) will incur a charge for the original booking amount +$35 no show fee. This charge will be incurred by the reservation holder.

22. How do I book a private lesson? Either for myself or for a group?
To book a private lesson with one of our coaches, first book a court for the day/time you want your lesson. If a coach is available during that time you’ll be able to choose them from the “add a coach” drop down. You’ll see the coach rates applicable to the group size you selected. If you are booking a 1:1 instruction, you will choose 1 player for the group size and pay for the court as a single player ($32 for members, $64 dollars for nonmembers). The coach rate will be added on top of the court cost.

23. Can I book a lesson with my own instructor? 
No, private instruction can only be provided by instructors on our DTL staff. We have a great group of instructors!

24. Food and Beverages
Outside food and beverages will only be permitted during private event reservations. The food and drinks must be arranged with DTL management ahead of the event. Drinks and light snacks are available for purchase at the center. Our staff is ready and available to help you with all purchases by charging the item(s) to your account.

25. Lost Items
DTL is not responsible for any lost or stolen items. Lost items can be turned in at the reception desk to DTL staff. Lost items will be held for up to 3 months. Any items remaining after 3 months will be donated to charity.

26. Youth policy
Any youth under the age of 17 years are required to be accompanied by a parent, guardian, or adult family member 18 year of age or over at all times. This designated adult must be on the same court and supervising any youth under the age of 17 at all times.
Exceptions to this policy apply when the youth under the age of 17 years is registered for a youth event. Participation in a youth event will require forms including, but not limited to, a waiver, consent form, and release form to be completed by a parent/guardian. All mandatory forms will be required to be submitted prior to the start of any youth event.

27. Does a membership at Fairfax City also include future membership to Annandale?
Membership to Fairfax City is currently limited to this location but there will be a future relationship with the Annandale location. Details cannot be confirmed at this time but we will certainly take care of our Fairfax members once Annandale is ready to open 🙂

28. What is the Silver Paddle Membership?
The Silver Paddle Membership is for people who are 60+ years old. Silver Paddle members will receive member rates on court reservations from open to 4pm on weekdays only (Monday-Friday). Silver Paddles also get discounted Silver Paddle open plays weekday mornings!

29. What kind of shoes should I be wearing?                                   

All participants are required to wear non-marking court appropriate shoes, these are shoes with soft rubber soles. This is to ensure the protection of the courts and if you are not wearing the proper shoes, staff will ask you to not participate in use of the courts.